Contact Centre Shared Services
GP Asia offers Inbound & Outbound Calls (& Emails) Shared Services. Calls & Emails are manned by our own experience Call Agents 8x5 a day or 24x7 “Round the Clock” per clients’ business requirement. All inquiries will be recorded and analysed. We will provide reporting to clients on a regular basis.
Inbound (Voice Calls & Emails) Services
To accept inquiries (calls & emails) on behalf of our client.
To record inquiries in Contact Management System.
To escalate inquiries to relevant 3rd party when necessary.
For example : IT Helpdesk, Customer inquiries & complaints.
Outbound (Voice Calls & Emails) Services
To promote client’s products & services on behalf of client (Telemarketing)
To schedule events and appointments on behalf of our client.
For example : Tele-marketing, event management & appointment setting.
To provide goods/gifts/prizes fulfilment/delivery services
To act as a collection centre for fulfilment services
For example : Event / seminar management
Other Contact Centre Related Services
To provide Short Message Service (SMS) Services.
To provide Social Media Network (e.g. Facebook) Monitoring Services.
To provide incident activity reporting.
For example : Sample reports inclusive of SLA Response, SLA Resolution, Missed call & Number of closed calls.