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Contact Centre Shared Services 

GP Asia offers Inbound & Outbound Calls (& Emails) Shared Services. Calls & Emails are manned by our own experience Call Agents 8x5 a day or 24x7 “Round the Clock” per clients’ business requirement. All inquiries will be recorded and analysed. We will provide reporting to clients on a regular basis.

Inbound (Voice Calls & Emails) Services

  • To accept inquiries (calls & emails) on behalf of our client.

  • To record inquiries in Contact Management System.

  • To escalate inquiries to relevant 3rd party when necessary.

 For example : IT Helpdesk, Customer inquiries & complaints. 

 

Outbound (Voice Calls & Emails) Services

  • To promote client’s products & services on behalf of client (Telemarketing)

  • To schedule events and appointments on behalf of our client.

For example : Tele-marketing, event management & appointment setting.

 

Fulfilment/Delivery Services

  • To provide goods/gifts/prizes fulfilment/delivery services

  • To act as a collection centre for fulfilment services

For example : Event / seminar management

 

Other Contact Centre Related Services

  • To provide Short Message Service (SMS) Services.

  • To provide Social Media Network (e.g. Facebook) Monitoring Services.

  • To provide incident activity reporting.

For example : Sample reports inclusive of SLA Response, SLA Resolution, Missed call & Number of closed calls.